{"id":323,"date":"2026-04-08T19:14:22","date_gmt":"2026-04-09T01:14:22","guid":{"rendered":"https:\/\/wiltech.support\/resources\/?page_id=323"},"modified":"2026-04-08T19:32:29","modified_gmt":"2026-04-09T01:32:29","slug":"remote-support-2","status":"publish","type":"page","link":"https:\/\/wiltech.support\/resources\/remote-support-2\/","title":{"rendered":"Remote Support"},"content":{"rendered":"\n<p><strong>Download Splashtop SOS App<\/strong><\/p>\n\n\n\n<p>To get started, download the splashtop remote support app and share the 9-digit code with your IT support technician.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<iframe style=\"height:40px;width:160px;border:none;border-radius:4px;overflow:hidden;margin: 0 8px;\"    src=\"https:\/\/help123.app\/sos\/packages\/embed-button\/XSHSWYJ34L3K?platform=win&#038;color=blue\">\n<\/iframe>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<iframe style=\"height:40px;width:160px;border:none;border-radius:4px;overflow:hidden;margin: 0 8px;\"   src=\"https:\/\/help123.app\/sos\/packages\/embed-button\/XSHSWYJ34L3K?platform=mac&#038;color=black\"><\/iframe>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n <iframe style=\"height:40px;width:160px;border:none;border-radius:4px;overflow:hidden;margin: 0 8px;\"         src=\"https:\/\/help123.app\/sos\/packages\/embed-button\/XSHSWYJ34L3K?platform=android&#038;color=green\"><\/iframe>\n<\/div>\n<\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>How to Download and Connect<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p>Click the button above to download the version that matches your device. If the file doesn\u2019t appear right away, it\u2019s likely in your Downloads folder.<\/p>\n\n\n\n<p><strong>How to open your Downloads<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Windows:<\/strong> Ctrl + J<\/li>\n\n\n\n<li><strong>Mac:<\/strong> Command + Option + L<\/li>\n\n\n\n<li><strong>Android:<\/strong> Ctrl + J (Chrome)<\/li>\n\n\n\n<li><strong>iPhone\/iPad:<\/strong> Safari \u2192 Downloads<\/li>\n<\/ul>\n\n\n\n<p><strong>Install the SOS App<\/strong><\/p>\n\n\n\n<p>Once the download finishes, open the file, it will be named something like <em>SplashtopSOS_Win_v3.8.2.0_XSHSWYJ34L3K.exe<\/em>.<\/p>\n\n\n\n<p>Instructions differ between browsers. In Edge and Chrome will click on <em>Open File<\/em>.<\/p>\n\n\n\n<p>Share the <strong>9\u2011digit code<\/strong> produced by the app to allow your technician control of your device.<\/p>\n\n\n\n<p>Once the session is over, close the SOS app, your technician will no longer have access to your computer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Download Splashtop SOS App To get started, download the splashtop remote support app and share the 9-digit code with your [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-323","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wiltech.support\/resources\/wp-json\/wp\/v2\/pages\/323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiltech.support\/resources\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wiltech.support\/resources\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wiltech.support\/resources\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wiltech.support\/resources\/wp-json\/wp\/v2\/comments?post=323"}],"version-history":[{"count":7,"href":"https:\/\/wiltech.support\/resources\/wp-json\/wp\/v2\/pages\/323\/revisions"}],"predecessor-version":[{"id":335,"href":"https:\/\/wiltech.support\/resources\/wp-json\/wp\/v2\/pages\/323\/revisions\/335"}],"wp:attachment":[{"href":"https:\/\/wiltech.support\/resources\/wp-json\/wp\/v2\/media?parent=323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}