{"id":174,"date":"2026-03-05T19:54:37","date_gmt":"2026-03-05T19:54:37","guid":{"rendered":"https:\/\/wiltech.support\/?page_id=174"},"modified":"2026-03-15T02:05:11","modified_gmt":"2026-03-15T02:05:11","slug":"it-management-tiers","status":"publish","type":"page","link":"https:\/\/wiltech.support\/resources\/it-management-tiers\/","title":{"rendered":"IT Management Tiers"},"content":{"rendered":"\n

At wiltech.support<\/strong>, we move beyond reactive “break-fix” repairs to provide comprehensive IT Management that aligns your technology with your business objectives. Our goal is to eliminate technical friction and ensure your infrastructure is secure, scalable, and operating at peak efficiency.<\/p>\n\n\n\n

We offer three distinct tiers of managed IT support, structured to grow alongside your organization:<\/p>\n\n\n\n

IT Management Tiers<\/strong><\/h2>\n\n\n\n
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  • Basic Plan ($150\/endpoint)<\/strong>\n
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    • Core Support<\/strong>: Essential access to our help desk and professional remote assistance.<\/li>\n\n\n\n
    • Multi-Channel Contact<\/strong>: Reach our team via phone, email, or text for prompt troubleshooting.<\/li>\n\n\n\n
    • Cost Efficiency<\/strong>: Includes discounted rates for on-site support when hands-on help is required.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
    • Standard Plan ($185\/endpoint)<\/strong>\n
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      • Proactive Maintenance<\/strong>: Includes all Basic features plus managed server support to ensure your core systems remain patched and secure.<\/li>\n\n\n\n
      • Enhanced Continuity<\/strong>: Provides quarterly on-site support visits and dedicated onsite backup solutions to prevent data loss.<\/li>\n\n\n\n
      • Advanced Security<\/strong>: Layered protection measures to safeguard your network from emerging cyber threats.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
      • Premium Plan ($220\/endpoint)<\/strong>\n
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        • Full Spectrum Care<\/strong>: Our most comprehensive option, including all Standard features plus a dedicated account manager for personalized strategic planning.<\/li>\n\n\n\n
        • Priority Assistance<\/strong>: Elite-tier clients receive priority access to our support team and extended support hours for mission-critical needs.<\/li>\n\n\n\n
        • Advanced Data Resilience<\/strong>: Implementation of the 3-2-1 backup solution<\/strong>\u2014ensuring you have three copies of your data, on two different media, with one copy offsite.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

          Specialized Project Management<\/strong><\/h2>\n\n\n\n

          Beyond daily management, we specialize in high-impact IT projects to modernize your estate:<\/p>\n\n\n\n

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          • Disaster Recovery Planning<\/strong>: Detailed strategies to keep your business operational during unforeseen disruptions.<\/li>\n\n\n\n
          • Security System Installations<\/strong>: Professional setup of hardware and software security frameworks.<\/li>\n\n\n\n
          • Enterprise Architecture<\/strong>: Strategic planning to ensure your data architecture supports long-term growth.<\/li>\n<\/ul>\n\n\n